We are absolutely thrilled to share some fantastic news with our customers and partners. Following a recent repair on a Range Rover Sport, we received official feedback from Jaguar Land Rover regarding our latest customer survey results—and the scores were perfect!
Achieving straight 10/10 scores across every single key Bodyshop metric is no small feat. It is a testament to the dedication, precision, and care that our team pours into every vehicle that enters our centre.
What Jaguar Land Rover Had to Say
The feedback we received highlighted not just the quality of the technical repair, but the entire “Vehicle Bodycare” experience:
“Achieving straight 10/10 scores across all key Bodyshop metrics is an exceptional performance and a real credit to you and the entire Vehicle Bodycare Centre team. The customer’s comments were particularly impressive, highlighting great communication, great service, and a great repair.”
Internal All-Stars
While this was a massive team effort, we want to give a special shout-out to two team members who were personally recognized in the report:
Maddie: Received special praise for her enthusiasm, deep knowledge, and empathy when dealing with the customer.
Chris: Was acknowledged for his prompt, professional, and careful approach during the collection and delivery process.
Our Commitment to You
At Vehicle Bodycare Centre, our culture is built on a “customer-first” mentality. Whether it’s a minor scuff or a major structural repair on a luxury vehicle like a Range Rover, our goal remains the same: uncompromising standards and a seamless experience.
As the JLR team put it, this feedback “demonstrates the strength of your team culture and commitment to customer care.” We want to say a huge well done to the entire workshop and office team for consistently hitting these high marks. Most importantly, thank you to our customers for continuing to trust us with your vehicles.
Is your vehicle in need of expert care? Experience our award-winning service for yourself. Contact us today for a quote or to book an appointment.
